Return Policy

Derby Hats LLC

Return Policy

General

Unless otherwise specified, due to the seasonal nature and use of the products we offer, purchases from the https://derbyhats.com website (the "Service") and/or Derby Hats LLC are not returnable after purchase.  Please therefore be advised that ALL SALES ARE FINAL.

Damaged/Defective Products

If a purchase from the Service is damaged or defective upon delivery, to be eligible for a refund or exchange, you must first email us within seven (7) days of receipt of the product(s) at info@derbyhats.com using the subject line “Return Request” and describing/depicting such damage(s)/defect(s). We will confirm initial return eligibility and follow up with our return shipping address, after which you will have seven (7) days from our confirmation email, if applicable, to return the item(s) to us along with your proof of purchase (also required). You shall bare the cost(s), if any, of return shipping. Any returned items must be in the same condition that you received it in and in the original packaging with all original parts, components and accessories.

Once your return is received and inspected, we will send you an additional email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your return.  If approved, we will ship out a replacement for such item(s), if available. If a replacement is not available, we will refund the full purchase price of your purchase and a credit will be applied to your credit card or original method of payment within seven (7) business days.

Late or Missing Refunds

If you haven’t received a refund yet that is due to you in accordance with the above, please first check your bank account or other relevant financial records again.  Additionally, please check with your credit card company and/or bank, as it may take some time before your refund is officially posted.  There is often processing time required for refunds before fully processing.  If you have completed these troubleshooting steps and you have still not yet received your refund, please contact us again at info@derbyhats.com.

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From Our Blog

Derby Hat of the Month at DerbyHats.com

Derby Hat of the Month at DerbyHats.com

April 14, 2019

Here at DerbyHats.com, we select a derby hat each month as the Derby Hat of the Month, highlighting a particular hat that would not only look great on any occasion but will be a great addition to one's collection for the specific month.

Read more →